Ardonagh Group operates across multiple insurance and advisory businesses, with screening volumes and hiring needs that demand speed, consistency and a strong candidate experience.
Traditional employment referencing can take time, even with the most proactive background screening partners. Employers regularly ask their HR teams to do more with less - responding to employment reference requests are usually low on their priorities, causing background checks to stall.
Even when responses are provided the quality can vary greatly. For example, a former employer may only confirm yes or no to what a candidate has declared, and may not release potentially subjective or sensitive information like “reason for leaving” due to concerns about compliance and data protection.
Ardonagh’s central teams and brand HR functions were also spending time responding to inbound reference requests manually. Requests arrived via email, required triage, and created unnecessary back and forth with requestors, and an inconsistent requester experience.
Ardonagh adopted Konfir through their screening partner, Accurate Background - this strengthened their pre-employment background screening process by providing faster, more consistent data, than would otherwise be obtained through traditional referencing alone.
Accurate provides Ardonagh’s candidates with Konfir embedded into the pre-employment screening workflow, with easy to follow instructions allowing candidates to move through a single journey. By making it easy for candidates to provide consent to access data sources in-flow, declared employment history is verified instantaneously against authoritative records, including Open Banking, Payroll, HMRC and Document Processing.
Ardonagh receives results quickly, keeping the overall screening process moving with clearer, decision-ready outcomes. Non-responsive manual reference workflows are no longer the default – with 92% of candidates completing their verification within 30 minutes of receiving their request, and all data being obtained and processed in accordance with GDPR lawful bases and under the UK Digital Identity & Attributes Trust Framework.
In parallel, Ardonagh implemented Respond to modernise how they handle inbound reference requests from third parties across all its group brands. Rather than managing requests across inboxes and email threads, requests are routed to a controlled landing page hosted by Konfir, and verified with data from trusted sources, reducing admin and risk for HR teams liaising with employment references.
Ardonagh Group is seeing faster, more consistent employment checks by leveraging instant employment verification from Konfir via Accurate.This helps keep candidates moving with clearer evidence and less manual follow ups.
Respond greatly reduced the time Ardonagh teams spend replying to inbound reference requests across the group’s many brands. By routing requests through a single, consent-led landing page flow, it removes email back and forth and creates a more predictable process for both requestors and HR teams.
Across Ardonagh Group’s portfolio of brands, we needed a scalable, consistent way to handle employment checks and inbound reference requests at scale.
With Accurate and Konfir, we get faster turnarounds, clearer evidence and free up our teams’ time by removing the usual email back-and-forth.
