We’ve been returning Undeclared Employments for some time already, but we’ll now alert you to these more prominently. This means you could issue a reference request for those undeclared employments that were potentially concealed to avoid a new employer receiving adverse information in a reference.
Previously, the downloadable PDF report was only available when the verification was completed. Now, you can access and download the PDF at any stage during the verification.
We've rolled out a new insight, helping you to Identify mismatches between applicant-declared data and company trading date data from our Employer Database.
This insight checks 100% of your employments, regardless of verification journey conversion: it does not require the user to interact with Konfir because data is checked against information from sources including Companies House
When we identify a mismatch between the employer name declared by the applicant and what has been verified by Konfir, you will now be alerted to this via the Konsole.
A 'minor discrepancy' is typically returned when the two employer names are similar, and a 'major discrepancy' is typically returned when the two employer names are completely different.
When applicants return to Konfir from Government Gateway after connecting to HMRC, it can sometimes take a few seconds for us to receive the HMRC data. We've now added a countdown to the loading screen to make this process better known by applicants and to ensure they know that nothing has gone wrong.
When we identify a mismatch between the start or the end date declared by the applicant and what has been verified by Konfir, you will now be alerted to this via the Konsole.
A 'minor discrepancy' is returned for any difference of 28 days or less, and a 'major discrepancy' is returned for any difference of over 28 days.
We've released a new Gap in Employment Insight, informing you when someone is likely to be in Education. This is possible through automated idnetification of student loan paymentsreceived by the applicant.
We're starting to roll out the first version of our Self Employment verification solution. Now, you can send a new activity type 'Self Employment'. When a period of self employment is sent, we'll ask the applicant which accounting platform they use to manage their finances and if they can connect it.
To initiate the connection with HMRC, we need to first check the applicant is a UK taxpayer. We do this by sending information such as the National Insurance Number and Date of Birth to HMRC.
If we cannot find the applicant with the details provided, they will now be able to re-enter their NI Number and DOB in the Konfir UX.
When Open Banking is used as one of the data sources to verify an Employment on the Timeline, we now return the Latest Payment Date for that employment, alongside the Start Date and the End Date.
We've made in-product support more easily discoverable for applicants by adding a clear 'Help' icon present across all screens in the Konfir applicant journey. When clicked, this icon launches our support widget, where applicants can chat to support or browse help center articles. This helps us deliver support more clearly at the point of need, improving verification conversion and improving the applicant experience.
We've added a support widget directly into Konsole. Verifiers can now ask questions, learn about Konfir's capabilities, and speak to a member of our support team without leaving the Konsole.
We've improved the reliability of bank connections for applicants using Safari Private Browsing. Previously a small number of applicants could connect their bank but remain on the connecting screen, meaning their results weren't sent to the verifier. Connections now complete and move the applicant on as expected.
You can now assess whether an applicant’s verified annual income meets a required minimum income threshold using Konfir’s Income Affordability Checks. When enabled and requested with the Affordability object including in your Create Verification request, Konfir evaluates verified income from sources including Open Banking, Payroll and HMRC and returns a clear affordability assessment via the GET Affordability endpoint. To learn more about Affordability Checks and how to enable them for your organisation, please contact product@konfir.com.
The activity status previously shown as Not connected has been updated to Not verified, with clearer explanations in Konsole to help verifiers understand what the status means and what action to take.
The Konsole user list now includes a Role column, making it clear whether users are admins, verifiers, or pending access.
Admins can now promote existing users to admin directly from the Konsole user list, making it easier to manage access and permissions.
Admins can now set the SMS sender name for their organisation, so applicants receive SMS notifications from a recognisable name. If not set, it defaults to Konfir. The sender name supports up to 11 characters.
Users who require admin approval can now see the email address of their organisation’s admin on the approval screen, making it easier to follow up if needed.
Admins can now customise the applicant journey directly in Konsole, applying their organisation’s branding for a more consistent and recognisable experience. This includes the logo, theme and content that applicants will see when completing the journey.