We've made in-product support more easily discoverable for applicants by adding a clear 'Help' icon present across all screens in the Konfir applicant journey. When clicked, this icon launches our support widget, where applicants can chat to support or browse help center articles. This helps us deliver support more clearly at the point of need, improving verification conversion and improving the applicant experience.
We've added a support widget directly into Konsole. Verifiers can now ask questions, learn about Konfir's capabilities, and speak to a member of our support team without leaving the Konsole.
We've improved the reliability of bank connections for applicants using Safari Private Browsing. Previously a small number of applicants could connect their bank but remain on the connecting screen, meaning their results weren't sent to the verifier. Connections now complete and move the applicant on as expected.
You can now assess whether an applicant’s verified annual income meets a required minimum income threshold using Konfir’s Income Affordability Checks. When enabled and requested with the Affordability object including in your Create Verification request, Konfir evaluates verified income from sources including Open Banking, Payroll and HMRC and returns a clear affordability assessment via the GET Affordability endpoint. To learn more about Affordability Checks and how to enable them for your organisation, please contact product@konfir.com.
The activity status previously shown as Not connected has been updated to Not verified, with clearer explanations in Konsole to help verifiers understand what the status means and what action to take.
The Konsole user list now includes a Role column, making it clear whether users are admins, verifiers, or pending access.
Admins can now promote existing users to admin directly from the Konsole user list, making it easier to manage access and permissions.
Admins can now set the SMS sender name for their organisation, so applicants receive SMS notifications from a recognisable name. If not set, it defaults to Konfir. The sender name supports up to 11 characters.
Users who require admin approval can now see the email address of their organisation’s admin on the approval screen, making it easier to follow up if needed.
Admins can now customise the applicant journey directly in Konsole, applying their organisation’s branding for a more consistent and recognisable experience. This includes the logo, theme and content that applicants will see when completing the journey.
For new organisations or users creating an account with Konfir, there's now wording and logic to deter use of shared inboxes in lieu of personal work accounts.
New employer names in Konsole can now include both letters and numbers.
Verifications now automatically complete after 7 days if at least one activity is connected, or cancel if no activities are connected.
If an applicant actively declines consent in the Government Gateway flow, we'll now handle this gracefully and allow the user to try again if they wish.
If an applicant hasn't connected any available data sources and attempts to submit their verification request, they'll now see a new modal asking them to try one of the data sources again
Our new product, Respond, is now live for verifiers, enabling them to request and manage references on behalf of their applicants with ease.
Email addresses are now matched to an organisation based on their domain, helping identify the correct admin before approval.
Address fields now support any length, allowing more flexibility when entering details.
Users can no longer retry a verification if it was submitted without any connections.
Self employed applicants who do not use an accounting platform can now provide details on how they manage their finances, helping to capture additional insights.