We've  made in-product support more easily discoverable for applicants by adding a  clear 'Help' icon present across all screens in the Konfir applicant journey.  When clicked, this icon launches our support widget, where applicants can  chat to support or browse help center articles. This helps us deliver support  more clearly at the point of need, improving verification conversion and  improving the applicant experience.

We've  added a support widget directly into Konsole. Verifiers can now ask  questions, learn about Konfir's capabilities, and speak to a member of our  support team without leaving the Konsole.

We've  improved the reliability of bank connections for applicants using Safari  Private Browsing. Previously a small number of applicants could connect their  bank but remain on the connecting screen, meaning their results weren't sent  to the verifier. Connections now complete and move the applicant on as  expected.

You can now assess whether an applicant’s verified annual income meets a required minimum income threshold using Konfir’s Income Affordability Checks. When enabled and requested with the Affordability object including in your Create Verification request, Konfir evaluates verified income from sources including Open Banking, Payroll and HMRC and returns a clear affordability assessment via the GET Affordability endpoint. To learn more about Affordability Checks and how to enable them for your organisation, please contact product@konfir.com.

The activity status previously shown as Not connected has been updated to Not verified, with clearer explanations in Konsole to help verifiers understand what the status means and what action to take.

The Konsole user list now includes a Role column, making it clear whether users are admins, verifiers, or pending access.

Admins can now promote existing users to admin directly from the Konsole user list, making it easier to manage access and permissions.

Admins can now set the SMS sender name for their organisation, so applicants receive SMS notifications from a recognisable name. If not set, it defaults to Konfir. The sender name supports up to 11 characters.

Users who require admin approval can now see the email address of their organisation’s admin on the approval screen, making it easier to follow up if needed.

Admins can now customise the applicant journey directly in Konsole, applying their organisation’s branding for a more consistent and recognisable experience. This includes the logo, theme and content that applicants will see when completing the journey.

We now allow applicants to provide their National Insurance Number up to 2 times before taking them to the next data source if we cannot successfully match it with the Payroll provider.

If an applicant can't, or doesn't want to connect to HMRC, we will ask them what happened.

If the applicant selects "I don't want to connect it" or "other", we'll now show them an extra page that provides additional information on why the HMRC connection is useful & security at Konfir.

We identified that data reported by some employers to HMRC were duplicated. This was particularly common among NHS Trusts. We've now released functionality to merge any duplicate employments from the same employer from HMRC.

We've rolled out a suite of checks on National Insurance Number to maximise data connectivity and conversion rates.

If an invalid National Insurance Number is provided, we'll clear the provided value and ask the applicant to re-enter the correct one in our journey.

We've added 6 banks into our Bank Selection screen that are not supported by Open Banking yet.

When an applicant selects one of these banks, they'll be taken to the next available data source to ensure there are no deadends in the journey.

When creating a verification via API, you can now send through a custom ID per activity.

We'll return the custom ID via the TImeline endpoint to help match verified data with data in your system.