Most HR teams don’t have a dedicated process for handling inbound reference requests. They arrive sporadically, often to a shared inbox or individual team member, and are dealt with one by one. In some cases, requests are answered promptly. In others, they sit waiting for someone with the right access or time to respond.
This type of reactive referencing creates unnecessary pressure. It distracts HR from higher-priority work and exposes the organisation to avoidable delays, errors, and data privacy risks.
That is why many employers are setting up Respond landing pages through Konfir. A minor operational adjustment that yields a substantial impact.
A Respond landing page is a branded destination where verifiers or applicants can go to initiate their request for employment or income and employment verification. Rather than sending an email or form directly to HR, they are guided through a secure flow where the applicant provides consent to sharing data, and Konfir supplies verified employment and/or income information.
For HR teams, this eliminates the need to manually reply, pull records, or assess what can be shared. It also standardises the entire experience, so every request follows the same steps, regardless of who it is sent to or when it arrives.
Without a scalable process, reference requests are often managed on a case-by-case basis. Team members check internal records, copy and paste data into emails or downloaded forms, and handle follow-up questions as they come in. This approach is slow, inconsistent and reliant on whoever happens to be available at the time.
Redirecting inbound reference requests to a Respond landing page is all that is required for employers. It allows employers to:
Organisations requesting verifications can also expect to see significantly improved turnaround time, with 50% of references delivered to requestors in 30 minutes, and 85% delivered in less than 24 hours - compared to traditional employment referencing taking anywhere from 2 to 6 weeks according to Experian.
Once the simple redirect is active, HR teams no longer need to decide who handles a request or when. Every enquiry is managed in the same way, using the same data, with no variation or guesswork involved.
Beyond time saving, redirecting reference requests to Konfir also creates a better understanding of the operational burden this process was on a HR team, and why employees or ex-staff are requesting this data. Many organisations have no clear sense of how many requests they receive, how long they take to process, or how often delays occur.
By using a single access point through Respond, HR teams can monitor request volumes and trends over time. This insight supports resource planning, improves reporting and ensures no requests fall through the cracks.
“Konfir produces all references for us, meaning we don't have to do it in-house - it's a much faster process. There used to be two people on the team, and we’ve now cut it down to one. In terms of head count, it's been a massive help.”
- Mary-Beth Hurst, Compliance and Expenses Manager at PayStream
Setting up Respond doesn’t require a procurement process. There is no contract, no data sharing or integration, or other IT involvement. Employers receive a customised landing page that can be linked in email auto-replies, shared inbox signatures or internal HR documentation.
From that point, requests can be directed away from inboxes and towards a secure, automated experience. Respond uses verified data from an authoritative source, only shares what is needed subject to the requirements of the reference request, and handles the full journey without HR involvement.
Employers and new landing pages can be set up and live within 24 hours.
Respond is designed to help HR teams focus on the work that matters. By redirecting reference requests to a landing page, you remove inbox traffic, reduce manual admin and give verifiers a consistent experience every time.
It is a simple shift, but one that quickly becomes the default.
👉 Explore how Respond works and set up your landing page
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